Everyone wants great broadband at a reasonable price, but we often overlook potential issues that could arise and what support is available when needed.
Not all broadband services are created equal, particularly when it comes to wireless technology. While speed and price are essential, there are several other factors to consider.
Factors to Consider Before Getting Satellite Internet
To ensure you’re getting the most out of a satellite connection, ask your provider if they offer the following services:
- Do you provide local technicians for installation and ongoing support?
- Is it possible to speak to a live person when you encounter an issue?
- Do you provide a free static IP address for services that require it?
- Can you create a customised installation for my home or business?
- Is your service’s latency superior to that of fixed local wireless broadband?
- Can I transfer my home phone to your service?
- Do I have to purchase new equipment if Starlink fails after the 12 month warranty
- Do you offer port forwarding options for gaming and security?
- Does your provider support the local economy?
What is the actual cost of your time and frustration when you can’t get the support you require? Is choosing a bare-bones service really worth cutting corners?
It’s critical to ask the appropriate questions before diving in, only to discover that your broadband provider did not meet your expectations.
If your provider can answer “yes” to the majority of the above queries, you’re moving in the right direction.
Starlink is currently one of the most popular United States satellite internet providers, well-known for its expanding international service. However, like any other internet provider, it does come with its fair share of drawbacks and unique downsides that many people may not be aware of.
Starlink Satellite Internet Provider – The cons
What are the true costs of choosing Starlink as your satellite internet provider? Before making any investment, it’s important to consider all angles. Let’s take a closer look at the cons of Starlink’s satellite internet service.
Installing a Starlink dish may seem like a straightforward task, but achieving optimal performance requires more than just a “plug and play” approach. To ensure the best possible experience, the unit should be mounted on the roof and any potential obstructions minimised.
However, not everyone is comfortable with installing equipment on their roof and running cables. A dish turns up in the mail and your expected to be an installation expert or find some who can do all the hard work for you and if the equipment is faulty you are expected to send it back and wait for a new one.
Internet outages have also been a common topic of discussion regarding Starlink. Even the slightest obstruction can have a significant impact on connectivity, resulting in outages that can occur. This can be especially disruptive for activities such as video calls, VOIP, and online gaming.
Payments must be made in advance using your credit/debit card. You can not make weekly payments or any part payments. You will simply be disconnected if funds are not available when they choose to deduct payment from your account. You can’t just pick up the phone and call them to discuss anything.
While Starlink claims to offer low-latency internet, there have been reports of latency issues, particularly during peak usage times. This can be frustrating for users who require a stable internet connection for work or school.
Additionally, the satellite dish required for Starlink may be affected by weather conditions, such as heavy rain or snow, which can impact the internet connection.
Poor Customer Support
This is one of the major issues with Starlink. There have been many reports of poor customer support. While the company offers an online support page, there is no phone support or live chat option available. This can be frustrating for users who experience technical issues or need help with their service.
You get one service at a fixed price. There is no flexibility when it come to pricing or plan options. If you are an average to low user, you will be expected to pay the same high rate as a very high user. Most wireless providers give customers an option to choose a data plan to meet their needs.
While Starlink Satellite Internet has the potential to be a game-changer for those who live in rural areas or remote locations, the service is not without its drawbacks. The installation know-how, outages, high cost, latency issues, and poor customer support are all significant factors that users need to consider before signing up for the service. Ultimately, it’s up to you to decide if the benefits of Starlink outweigh the cons.