FAQ

How do I set up my new phone?
My internet connection has gone down. How can I fix it?
My internet connection cuts in and out. Can I fix it?
Why is the internet running slow?
We often have power surges that affects my connection, can I fix this?
I have tried all of the above and it hasn't worked - what can I do now?
How do I set up my new phone?

From a Rural Wireless Phone – Simply Dial *97 or if you have a Fritzbox 555# to access your account

Menu when not listening to messages

1 – Listen to messages in currently selected folder. (new or old messages selected when you first connect)

2 – Change your current message folder. (‘0′ for new messages, ‘1′ for old messages, ‘2′ for work messages, ‘3′ for family messages, ‘4′ for friends messages, ‘#’ to cancel)

3 – advanced options (‘4′ to place an outgoing call)

0 – Mailbox options (record greetings and set PIN number)

* – Help

# – Exit

Menu when listening to messages

3 – advanced options (‘1′ – send a reply if a Rural Wireless user, ‘2′ – call the person who left the message, ‘3′ – listen to the message details, ‘4′ – to place outgoing call)

4 – Go back to the previous message

5 – Repeat the current message

6 – Play the next message

7 – Delete the current message

8 – Forward the message to another Rural Wireless mailbox

9 – Save the message to a folder (‘0′ for new messages, ‘1′ for old messages, ‘2′ for work messages, ‘3′ for family messages, ‘4′ for friends messages)

Setting up your Voicemail greetings

Once you press ‘0′ to access your voicemail greetings settings then you can select:

1 – To setup your unavailable message

2 – To setup your busy message

3 – To setup your name

4 – To setup a temporary greeting (i.e. on holiday for a while)

5 – To change your PIN number (instead of using the Rural Wireless Live site)

Press ‘#’ after recording and follow the prompts to listen to the recording and save it if you wish.

My internet connection has gone down. How can I fix it?

There can be a number of reasons but the most common are minor power outages or surges at your property. The first thing to do is to reset your POE power supply by switching it off at the power point for 30 seconds. It will take about 1 minute for the connection to come back online.

My internet connection cuts in and out. Can I fix it?

This is normally caused by a poor signal to your home and is sometimes noticed after a wind storm. Your wireless aerial may have been blown in the wind and may require realignment. Another common reason may be due to tree that have grown over time which are now blocking the signal to your aerial. Your trees may need to be trimmed to allow the wireless signal to your aerial. Note: Wireless broadband needs a clear line of sight from your home to our transmission towers.

Why is the internet running slow?

This can also be caused by a minor power outage. The first thing to do is to reset your POE power supply by switching it off at the power point for 30 seconds. If this doesn’t resolve the problem check that your external aerial isn’t being blocked by trees. In some cases during peak traffic usage (normally between 6 – 10 pm and school holidays) you may notice a slight drop in speed. This is normal but if you notice that it is always slow then please contact us.

We often have power surges that affects my connection, can I fix this?

If you live in an area that is prone to power fluctuations then you can install a small UPS (Backup power supply) that plugs into your wireless equipment. This will protect your equipment from small power surges and provide a battery backup for a short period of time. A UPS can be purchased from most electronic stores. You need to check the model you purchase has a New Zealand socket to plug the wireless equipment into.

I have tried all of the above and it hasn't worked - what can I do now?

If you need further help, please either email us with a fault description or call us on 06 356 7111

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