Network Status

We have been advised by Electra that a large truck has run into a high voltage power line affecting broadband customers in your area. We apologies for this inconvenience. Once power has been restored your connection will reactivate.

Customer access
Speeds may be reduced in some areas
Tower fault being worked on.

Remote support

Click on your Windows or Mac operating system below

Windows computer support
Mac computer support
Remote access technical support

The software will only take a few seconds to download. Once downloaded click on Rural-Wireless-Team….exe

Please provide us with ‘Your ID’ and ‘Password’. You will need to keep the program on your screen until the technician has made the repairs. Once the program is closed we won’t be able to access your computer. The technician will close the connection once finished.

If you have any problems installing the program, please call or email us.