At Rural Wireless we pride ourselves in providing high quality broadband services. We want you to be 100% happy with the services we provide to you so have developed a money back guarantee for our regional wireless installation customers that states
‘If we can’t get you online then we won’t charge you a cent. That’s our no service – no cost guarantee.’
Question: Why don’t you provide this same guarantee on the RBI, ADSL/VDSL and fibre services.
Answer: We do our very best to provide you great RBI and wired services but unfortunately these services are provide by lines companies such as Chorus and mobile providers which we don’t have control over but we will make every effort to ensure any faults are fixed as soon as possible.