Power Outage Horowhenua area

This outage affects customer in the Foxton, Mangori village and Levin region.

We have been advised of a number of weather related power outages in the Horowhenua region which are affecting our tower equipment for your connection. Once power has been restored, your connection will be reestablished.

We apologies for this inconvenience.

Customer access
Speeds may be reduced in some areas
Tower fault being worked on.

Guarantee

At Rural Wireless, our primary goal is to deliver high-quality broadband services to our valued customers. We take pride in our work, and we want you to be completely satisfied with the services we provide. To demonstrate our commitment to your satisfaction, we have developed a money-back guarantee specifically for our local wireless installation customers. Here are the key points of our guarantee:

  1. Customer Satisfaction: Your satisfaction is our top priority. We aim to provide you with a seamless and reliable broadband installation experience.
  2. Money-Back Guarantee: We stand behind the quality of our services. If, for any reason, you are not completely satisfied with the wireless broadband installation we have performed, we offer a money-back guarantee on the cost of installation.
  3. Timeframe for Refunds: To avail of the money-back guarantee, please notify us within 7 days from the date of installation. This gives us an opportunity to address any concerns and resolve issues promptly.
  4. Reason for Refund: We understand that individual situations may vary, so we accept any valid reason for requesting a refund. Whether it’s related to service performance, technical issues, or customer experience, we are here to listen and make it right.
  5. Refund Process: Upon receiving your refund request, our customer support team will promptly review your case. If the issue cannot be resolved to your satisfaction, we will initiate the refund process without delay.
  6. No Hidden Charges: Our money-back guarantee comes with no hidden fees or penalties. We believe in transparent communication and will process your refund promptly and courteously.
  7. Continued Support: While we strive to provide exceptional service from the outset, we will continue to support you even if you choose to request a refund. Our customer support team will be available to assist you with any questions or concerns you may have.

We are confident that our skilled technicians and state-of-the-art equipment will deliver the reliable broadband service you expect and deserve. Our money-back guarantee is a testament to our dedication to your satisfaction and reflects our commitment to providing top-notch services to our valued customers.

Money back