Customer access
Speeds may be reduced in some areas

Please be advised that due to extreme weather conditions, some broadband connections may be affected with lower speeds or outages during this time. If you are experiencing an outage please DO NOT call but instead report your fault directly though our contact page on our website www.ruralwireless.nz and we will make contact with you as soon as possible. If there are any major tower outages there may be some delay in restoring your service especially in areas where power has been disrupted.

Rural Wireless Management

Tower fault being worked on.
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How fixed rural wireless broadband works

There are three main components needed to provide you with a good wireless connection to your home or business:

  • A good line of sight to the closest fixed wireless broadband tower
  • A good quality router in your home
  • A power supply to run the equipment

Data start from a high speed data centre in the city which is transmitted out to a number of rural towers, then retransmitted directly to your home via a broadband dish mounted on the roof. A cable is brought into your home and connected to a power supply and local wireless router which communicated directly to your devices either wirelessly or though the routers LAN connection (hard wired).

Fixed wireless broadband is mainly used in rural areas where setting up the infrastructure for broadband services like fibre is prohibitively expensive. It doesn’t make financial sense for large providers to setup a fibre network in these areas, where they can’t get enough customers on board to justify the total costs.

Wireless technology has improved a lot over the years from relatively slow speeds which would only allow for basic internet use like reading an online paper, email, websites and not much more. Today you can expect a great service for rural users similar to those that live in the city.

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