Just wanted to thank you for all your help in getting broadband installed at our property at Lees Road last week. The service we received from you both was excellent and we really appreciate you making the process as stress-free as possible.
You did an awesome job with the site installation. Havn’t had any issues with the connection which is great.
We are a local business but deal with customers all around the country on a daily basis so a good and reliable internet service is essential to support our online communication and other activity. Rural Wireless certainly have been able to provide this.
Problems have been infrequent but whenever they have occurred have been addressed and resolved quickly. Support and advice has always been readily available, moreover in a friendly and helpful manner. This was highlighted recently when Peter helped us diagnose and resolve an issue of abnormal data usage within our own network. He worked with us willingly and in a very timely manner to work out what the problem was.
So we are enjoying definite benefits of being supplied and supported by a good local business.
Thank you for your time and patience on more than one occasion, discussing regular dropping off of my internet which could not be logically explained. Your staff who installed new routers, the agreed likely cause of the problem was pleasant, polite and efficient, and appears to have solved the problem.
I am very happy to recommend your organization, particularly given the personal attention that has been applied to resolving my problem.
Returning to my rural home in NZ after 5 years in Europe, good internet was a must. I choose Rural Wireless from the list of providers believing that a smaller Company with “skin in the game”, would provide a better service than a multi-national. In this I have not been disappointed. Rural Wireless have always been very obliging and prompt in their delivery of good, reliable internet. Peter is always available for a chat and to address any concerns promptly that one may have. I would recommend Rural Wireless and would be happy to discuss this recommendation with any prospective user.
We were suffering painfully slow broadband speeds through Spark via copper wire, because we’re basically too far away from the “switches”. Spark don’t tell you that. Also internet service dropped out in bad weather! Peter from Rural Wireless was great. We actually couldn’t get a signal with the aerial near the house, but he spent ages finding a wireless signal. His support is excellent. We haven’t had any problems, the speed is much faster. He actually makes courtesy calls to check our satisfaction.
Rural Wireless have enabled us to access high speed broadband cost-effectively. We couldn’t be more thrilled with the service compared with the expensive and unreliable satellite broadband we had before. Peter set us up so we had minimum stress in moving to a new system. Thank you for your patience, courtesy and help – very much appreciated.
We have found Rural wireless to be extremely reliable and Peter is always willing to go above and beyond in helping out, even when asked silly questions by the computer illiterate. We thoroughly recommend Rural wireless to anybody looking for a good internet service.
The service we received from Peter was second to none. We had been battling with Chorus since moving to our new home 10 months ago to try and get an acceptable broadband connection. Fibre optic cable runs 800m from our house to an exchange another 4km away. Our house however is hooked up to an exchange 10km away in Pahiatua. Try as we might they would not allow us to hook into the closest exchange and as a result we were paying for broadband with a connection that regularly dropped out. We rang Spark to see if they could do anything and they advised we were not part of their Rural Broadband Initiative area. After calling Vodafone they advised the service is not yet available and to try again sometime in the next 1-5 years!! I cannot recommend the Rural Wireless Service Highly enough, so thanks Peter for getting us back online.
I have been with this company for several years and am so grateful for the wonderful service they provide. I am a difficult customer… Mac based and with a very limited technical knowledge. Peter is always there to answer the phone and patiently answer my sometimes silly questions. No matter what time of the day or night I have called there has always been a speedy response from a real human being. Even if the problem couldn’t be resolved quickly updates were provided, a rare thing. Rock on Rural Wireless… You are great!
You guys really do have the best customer service of any telecommunication company in the world!!! Please don’t ever change! Thanks
After many years of researching many and varied ISP options, we have finally found one that offers a great service at a far more competitive price with more data at faster speeds to boot… Why wouldn’t we change? I have resisted for many years in the hope or expectation that Spark would come to the party and recognise a loyal and relatively high spending country customer…silly me! Our bills of around $300 per month (which included an 8GB cell phone based internet option, landline plus 2 cell phones are now tracking at around $150. Most recent discussions with Spark included an admission that ‘they are only interested in the size of the prize’ and my deduction was that this didn’t include me in rural NZ.
I have been really impressed by how quickly and the amount of time and effort you have taken to get us up and running. We are now all going and the internet speed is going great, no lag, what a dream!
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