There can be a number of reasons but the most common are minor power outages or surges at your property. The first thing to do is to reset your POE power supply by switching it off at the power point for 30 seconds. It will take about 1 minute for the connection to come back online.
This is normally caused by a poor signal to your home and is sometimes noticed after a wind storm. Your wireless aerial may have been blown in the wind and may require realignment. Another common reason may be due to tree that have grown over time which are now blocking the signal to your aerial. Your trees may need to be trimmed to allow the wireless signal to your aerial. Note: Wireless broadband needs a clear line of sight from your home to our transmission towers.
This can also be caused by a minor power outage. The first thing to do is to reset your POE power supply by switching it off at the power point for 30 seconds. If this doesn't resolve the problem check that your external aerial isn't being blocked by trees. In some cases during peak traffic usage (normally between 6 - 10pm and school holidays) you may notice a slight drop in speed. This is normal but if you notice that it is always slow then please contact us.
If you live in an area that is prone to power fluctuations then you can install a small UPS (Backup power supply) that plugs into your wireless equipment. This will protect your equipment from small power surges and provide a battery backup for a short period of time. A UPS can be purchased from most electronic stores. You need to check the model you purchase has a New Zealand socket to plug the wireless equipment into.
If you need further help, please either email us with a fault description or call us on 06 356 7111
Pick up your handset and dial *97. You will be asked to enter your password followed by the # key (Default password is 1234). Follow the voice prompts. We recommend you change your password as soon as possible as a security messure.
Dial *72 and then wait for the dial tone
Enter number to divert to i.e. 06 123 4567
Wait for “high beep, high beep, low beep, low beep”
To deactivate call diversion, dial *73